Customer Service Advisor – BT in Birmingham

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Hello everyone,

This vacancy has just landed in my inbox:

Customer Service Advisor

Location: Sandwell (Birmingham)

Salary: £17,000 + Monthly Bonus OTE £22,500 (pro rata)

Hours: Full-time – Permanent

Start Dates: Throughout January – June 2012

Manpower is delighted to be supporting BT in finding exceptional people to be a part of the newly launched Customer Service Centre Team in Sandwell. Based in the recently opened state-of-the-art business development centre in Providence Place, West Bromwich, this new centre is to be a showcase for best practice customer service centre operations.
As a Customer Service Advisor you will be taking inbound calls, dealing with billing and general enquiries, and acting as the first point of contact for customers. You will put the customer at the heart of everything you do and be totally committed to being the best that you can. You will have a natural ability to build rapport with customers, an instinct for spotting sales opportunities and resolving customer issues in a positive way.

BT are looking for people who:
*Are committed to positively making a difference to BT’s customers and colleagues
*Have previous experience in a Customer Service role
*Are comfortable selling to customers
*Are accountable for their actions
*Are team players
*Can communicate effectively with customers and colleagues alike
*Maths and English at GCSE grade C or higher, together with confidence of Microsoft office packages and good keyboard skills.

What’s in it for you?
*A competitive starting salary of £17,000 p/a
*Monthly performance-based bonus – On Target Earnings of up to £22,500 p/a – with the potential to earn more in return for great results
*Fantastic personal and professional development opportunities including NVQs and leadership programmes
*Great benefits package, including free BT broadband and BT Vision on-demand TV
*Interest free season ticket loans are available for travel purposes for tickets of £200+.

You will be provided with a structured 5-week world class induction training programme to help get you off to a great start, with a focus on ensuring you have the skills and knowledge to achieve your personal best.
Interested and want to find out more, apply by sending an up to date CV to btsandwell@manpower.co.uk .

Email alerts from Job Centre Plus

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It’s great that email alerts have been added to the Job Centre Plus website, the downside is you are only allowed to create an email alert for one search. This to me is a huge oversight as on the jobseekers agreement you sign there are 3 job categories along with their SOC codes, which I use to conduct my search on the site.

You would have thought inline with the jobseekers agreement, they would allow you to at least save 3 email alerts for each of the categories. You are still fulfilling one of the steps on the jobseekers agreement, because you still have to click on the link to see the vacancy.

I would love to see this problem rectified, even though they are years behind everyone else.

Departmental Secretary – Rugeley/Stafford

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Hey everyone,

This job just landed in my inbox:

ROLE: Departmental Secretary

SALARY: £16,000 – 19,000 + benefits

LOCATION: Rugeley / Stafford

Leading electronics manufacturing business is looking to add additional administrative support to its Engineering function.

Reporting to a Director, the Secretary will provide proactive Secretarial assistance to the Projects and Engineering teams as well as providing reception cover for daily morning, afternoon breaks and lunch as required.

You’ll have:
•A Proven track record of secretarial/admin experience in an engineering or manufacturing environment
•Experience of working with Mitel switchboards advantageous
•Experience of Outlook, MS Office Toolset (Word, Excel, Access) essential
•Excellent telephone manner
•Planning, organisational and interpersonal skills

This is a fantastic time to get on board with a growing business with a recession busting order book!

TO APPLY: Please send an up to date CV with salary expectations in response to this email. Relevant candidates will be contacted within 24 hours of submission.

RPO Solutions / JAM Recruitment is acting as an employment agency in respect of this vacancy.

Steve Evans
Client Services Manager

JAM is the difference
Tel :- 0845 658 0418
Fax :- 0845 658 0419
s.evans@jamrecruitment.co.uk
www.jamrecruitment.co.uk

Customer Sales Advisors (Telephony Business Banker)

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Hey guys,

Another one that’s just landed in my inbox.

Its working for Barclays Bank in Coventry.

Coventry £15,045 – £16,000 + unlimited earning potential + excellent benefits
Hours: 35 hours per week | Shifts: Mon – Sun between 7am and 6pm

Check out the link here:

http://bit.ly/zdfxTA

Product Development Opportunities at Jaguar Land Rover

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Hey everyone,

Just had this land in my inbox.

http://eepurl.com/i0XRb

It’s for product development opportunities at Jaguar Land Rover, paying between £24k – £29k. So if you have an engineering qualification and background or any other highly specialised field then this may be the ideal job for you.

 

Peopleserve replacement

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Okay, I might be a little pushy on this issue, however a week on since my last post about peopleserve.

Still no news on who is replacing peopleserve. I know that Serco still have the contract for my area, peopleserve where their subcontractors under the Flexible New Deal.

So come on someone pull their fingers out and send letters out, even if it’s just a letter saying who the new company is. I would assume this new company would be using the same systems as before, but obviously because of data protection issues peopleserve would have been forbidden from passing on our details to any new company, even though we did sign an agreement before. So this would be down to the DWP/JCP to pass our details on.

 

Amazon coming to Rugeley

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I know I’m quite late to report this. However the huge online retailer Amazon are opening a distribution warehouse on the outskirts of Rugeley. I did have a look on their website, but it seems the only jobs on there at the moment are web design, IT and office roles.

I did watch a segment on one of the local news programmes that Amazon are going to be in talks with the local job centres how they’re going to advertise for further roles.

I’ll definitely be applying for one of the jobs.